Ordering process

Order Process

Plan

Determine the shape, color, font style, custom inserts, addressing & printing options for your invitation design. Determine the text you would like to include for each component of your invitation. This may include invitation wording, reception insert working, directions & hotel information, welcome reception or rehearsal dinner information, response card, invitation and response card return address and also the guest address list.

Order
Online shoppers - place your order online or by calling the studio if you need any assistance. If you are placing a custom design order, call the studio or use our online form to receive a quote for your custom package. A deposit/payment is due before we will begin designing your components. Please refer to our payment policy below for further details regarding acceptable methods of payment and payment options.

Deposit

Payments are accepted in the form of money orders, cashier’s check or by credit card (Visa, MasterCard and Discover Card). Please call the studio any time during and we will happily assist you over the phone (see Payments & Deposits).

Send your text to kathrynskreationz@yahoo.com

Prepare to send your text as print ready as possible (don’t worry about formatting), but please check for correct spelling & grammar. If you have any questions or if you would like assistance with your text, don’t hesitate to ask – we have experience with many situations & we are happy to assist you. 3 revisions are included with your order after which $25 fee will be billed for each additional change.

Review PDF files

Once you have made your deposit payment and provided your text to the design team, PDF files will be created and sent to the email address your provided within 5-7 business days. Your approval letter will also be in the email. Use this to compete the approval process. Your balance due (if any) will also be noted.

If you have changes to your PDF files, email: kathrynskreationz@yahoo.com

You are allowed 3 revisions to the set of PDF files free of charge after which a $25 fee will be automatically added to your invoice, per change. Carefully look for correct spelling, confirm dates, times and addresses, etc. and have a family member, friend or colleague review each file as well – in every case, the more eyes the better! PDF files are developed based on the text that the client has provided, therefore, not many changes are often required. Nonetheless, it is usually something small that is often overlooked. The client is responsible for all proofing.

Approval

When you are satisfied with the provided PDF files for your invitation design, you may elect to have a complimentary final proof mailed to you. The final proof will reflect the same layout and text provided in your PDF files and will include the exact materials you have personally selected. You may also elect to have it sent to you before final approval, for a visual of your invitation to use for making any changes and/or corrections.

Please make sure you have taken the time to approve your PDF files prior to requesting a final proof. Once the final proof (if selected) is in hand, you may complete the approval process and production will be sheduled. A final proof requires 5-7 business days for production and shipping.

Payment

Any remaining balance of your order is due prior to printing. (see Payments & Deposits). If you have ordered programs, place cards, menus etc., these quantities were estimated (typically the minimum you’d expect to need) in your original order.

Production

The minimum production time (printing and/or assembly) required by Kathryn's Kreationz is 2 weeks. Orders that do not provide the standard production time are considered to be rush orders and will be accepted only if our schedule permits. Please call us to discuss, if you know your order will not satisfy the standard production time. Rush orders are charged a production fee for priority in-house service in addition to any expedited shipping costs and printing charges (see Rush Orders). Please make arrangements to discuss the final details of your event (Programs, Menus, Place Cards, Reception Signs, etc.) the week of your RSVP date. This timing will allow plenty of time for reviewing your files. Kathryn's Kreationz will not be held responsible for any delays as a result of untimely payment.

Deposit & Payment Information

All deposits are non-refundable.

ALL Online Orders

Paid in Full

Orders up to $500

$175.00 Deposit

Orders totaling $500 to $750 and up

$250.00 Deposit

Orders totaling $750 and up

50% Deposit

Once final proof is approved, any balance due must be paid before actual printing of your order begins. Orders will not be shipped if any monies are due.

Sales Tax

Any order shipped or delivered to a Pennsylvania Residence/Business

6%

California Residence/Business

9.975%

Acceptable Methods of Payment

Cashier’s Check, Money Order, Visa, MasterCard and Discover Card

If payment is made using a Cashier’s Check, please allow 3-5 business days for your payment to clear. This may cause a delay to your production time! We highly recommend making your payment a week in advance so there no delays to your order processing or production. If you choose to mail a cashier’s check or money order always reference your Purchase Order # (that we assign) with your payment. If you prefer to call us to make your deposit or payment, please call the studio any time during business hours.

Deposits and Payments

Cashier's Check or Money Order	via Mail
Credit Card	via Phone or Online

Questions:

kathrynskreationz@yahoo.com or call us.

Make Payable and Mail to:

Kathryn's Kreationz

1447 Ferry Street

Easton, Pennsylvania 18042

Phone: 484-373-4191

Blank Stock

Please fill out the Blank Stock Order form to place you order. It is suggested that you add an additional 10% to your quantity (must be in multiples of 10), to cover for errors and as it is better to have more than not enough.

Orders will be placed within 24 business hours and depending on availability, will be shipped directly from Envelopments warehouse to you within 24-48 business hours, Monday-Friday. If items chosen are not in stock, we will notify you immediately. Standard stock can be processed within 3-5 business days, whereas customized orders can take up to 8-10 business days. If you order is large, it is highly suggested to email us to have us check on availabilty. Payment is to be paid in full, which we will invoice you for.

Services Provided

We have experience working with local clients and cross-country. We communicate by sending physical samples, digital samples via e-mail, and also over the phone. Many of our clients enjoy meeting with us in person at our studio so they can see, touch, and feel our design samples, while others simply know exactly what they want and feel comfortable making decisions based on images. Whatever your style is for making decisions, we are happy to work with you if provided with a reasonable time frame.

We provide unique, personalized invitations, event programs, menus, place cards, table cards, escort cards, printed addressing, hand calligraphy, custom map design, corporate announcements & event invitations, gift tags, picture cards and holiday cards. If you require a unique service involving anything that requires a more personal touch - call us!

Our services include, but are not limited to:

Save The Date Cards
Wedding Invitations
Announcements
Bar/Bat Mitzvah
Engagement/Anniversary
Baby/Bridal Shower
Place Cards
Seating Chart
Table Signs
Assembly

Programs
Menus
Holiday Cards
Corporate Events
Custom Design Services
Custom Inserts
Custom Stationery
Custom Map Design
Addressing Printing

Printing

Professional, flat color laser printing is the method we offer, which is a crisp clean print with beautiful detail that won't smudge. This is the best print option for budget minded individuals on your invitation, inserts, map, envelopes, programs, etc.

Thermography (Raised Letter) Printing

Thermography is a heat process fusing ink and a special powder together to create raised lettering on paper. This printing method is difficult to distinguish from engraved pieces; however, using this technique, the back of the paper remains flat.

We out-source this type of printing. If you are interested, please contact us. If your invitation will be printed using this printing styles, the client will be responsible for the cost of the invitation set plus your printing contract and any additional shipping costs.

Standard Fee List

Personalization Fee - $25.00 and up

For an initial monogram, motif or color changes. This cost also depends on how many colors, the complexity and time that is involved. Includes 3 revisions after which a $15.00 revision fee will apply for each modification.

Custom Design Fee - $90.00

The Custom Design Fee covers the initial design/set up of multiple coordinated stationery products, proofing follow-up, and production. As every order is different, this is the starting fee and can increase depending on the complexity of the design.

The design fee includes 3 revisions after which a $30.00 revision fee will apply for each modification. When preparing to send your text to the design team, make sure it is "print ready". Your design will be prepared based on the exact text you provided.

Map Design - $100.00

A map design can include general locations (airports, malls) & geographic locations (lakes, rivers) that will assist with general navigation. The cost can increase based on the complexity and time. Includes up to 3 custom locations if space is allowed by the specific map area & size. Up to 3 revisions will be provided after which a $30.00 revision fee will apply for each modification. Alternatively, you may provide your own print ready digital map file at a reduced set up fee of $50.00.

Custom Inserts - Based on Quantity & Type of stock

Common inserts include a reception card (suggested for a separate location from the ceremony or for guest limitations), directions, accommodations, map, travel guide, rehearsal dinner, bridal luncheon, gift opening luncheon, donation cards, at home cards, pocket itinerary cards for the wedding party, or any detail requiring special attention.

Two-sided Printing -available upon request

Addressing

RSVP Return Address	$0.35 per envelope
Outer Return Address	$0.45 per envelope
Guest Address	$0.85 per envelope
Return & Guest Address Combo	$1.25 per envelope (savings of $0.40 per envelope)

We will send you the Word doc that all addresses should be formatted in. This format you will also use, if you decide to have your RSVP's personalized. Before you submit your document, be sure to use proper etiquette (i.e. No abbreviations for state names, streets, etc.). Please see Etiquette & Envelope Addressing under Planning Tools.

Rush Order Fee - $75.00

Plus the cost of expedited shipping to & from Envelopments to Kathryn's Kreationz and shipping to client. See also Rush Orders.

Assembly Fee - will be determined on an individual basis

Pricing does vary with the complexity of the selected design.

Proofing

Your PDF files are exact pre-print drafts of your invitation. The product that you will receive reflects the files that you approve. We suggest that you take proofing very seriously and have multiple people assist you with this task. It is the responsibility of the client to ensure that all text portions of your order have proper spelling, grammar & the colors of materials is correct based on the PDFs provided for your review and/or the final proof they are provided with before indicating their approval to send the job to production. Kathryn's Kreationz will not be held responsible in any way for errors in spelling, grammar, color or any other printed item once the proof has been approved for production by the client. The client agrees to pay any and all costs in the event that an order needs to be reproduced due to errors that exist in proofs which have received client approval and understands that the current stock availability may require product substitutions and/or rush fees to be added to your order. The cost of reprinting (materials, expedited shipping

& printing) after the digital proofs have been approved will be at the clients own expense.

Order Changes

After your deposit is made, your invitation materials will be ordered based on the selections you have made. The customer will be held responsible for any revision that will require additional design materials to achieve your desired product and will be billed for such.

It is important to remind you that the invitations you are ordering require varying amounts of production time. All materials for invitations are ordered from California and need to be delivered to Kathryn's Kreationz in Pennsylvania. Endless modifications and proofing will delay the estimated production time initially determined for your order. The best way to assure that your order progresses in a timely manner is to submit your text in a near print ready manner (i.e. checking for spelling, dates, times, etc.). Kathryn's Kreationz will accommodate 3 design revisions, after which, you will be charged a $30.00 fee for each additional revision and the order completion date may be modified if necessary.

Substitutions

Due to changes in product availability, from time to time substitutions of similar products may become necessary in order to meet your order completion deadline. You will be notified as soon as possible if any component has been discontinued or is back-ordered and a reasonable effort will be made to find the very best substitution. If a product cannot be found to meet your satisfaction and you wish to cancel your order at that time, your deposit will not be returned (see Refunds/Cancellations).

Rush Orders

All orders with a time frame of 4 weeks or less prior to your "in hand" date is considered a rush order. All rush orders must be pre-approved. We are always happy to accommodate rush orders whenever possible. Please contact us so we can help you make selections that will fit your timing requirements. Prior approval is required for any adjustment to the information deadlines specified in your approval email agreement. At any time, if sufficient time is not provided, you have the option of changing your "in hand" date to avoid rush fees. Kathryn's Kreationz will not be held responsible for rush orders resulting from a client’s failure to send text in a timely manner, failure to respond to proofs in a timely manner, and making excessive changes to the product design, late deposits, late payments or any other client related delay in production. Any delays resulting from your negligence may require a modification to the orders completion date to provide sufficient time for printing and assembly or the order will be billed applicable rush fees.

Returns & Cancellations

In order to keep our prices low, we only accept refunds on damaged and/or defective items on Blank Stock Orders ONLY. All claims pertaining to damaged and/or defective items must be made in writing within 3 days of receipt of merchandise.

For the unique qualities of custom invitations, an order cannot be reduced, returned or cancelled after the order is confirmed with payment. The invitation quantities designated when placing your order determine the supplies & services required to fulfill our agreement in a timely fashion. Production begins almost immediately after an order is placed, including purchasing supplies and entering into contracts with outside sources. If you choose to modify your order after production begins, additional fees may result. The fee amount is a result of covering the cost of any incurred fee or service charge billed as a result of modifying existing contracts with outside sources.

If an order must be cancelled before going to production, your deposit will be forfeited. The deposit covers the cost of materials on order, shipping, design fees, and any amounts billed by outside contracts that are non-refundable.

The return of any product that is unused, in sellable condition, it will be determined on an individual basis. Please call the studio to obtain prior authorization before returning any product. In most cases, all items are final sale. All personalized and custom cutting orders are non-refundable.

Shipping & Delivery (Custom Designed)

All shipping fees are the responsibility of the client and will be added to the final balance due prior to pick-up, delivery or shipment of your order. An estimated shipping & handling amount is initially added to any order that will require shipment and the amount will be finalized when your order is accurately weighed for shipment and your shipping option is selected. Locally, most clients prefer to pick up their items in person. You should make arrangements when submitting your final payment one week prior to completion. Kathryn's Kreationz primarily uses U.S.P.S Priority Mail & Express Mail, however, other arrangements can be made with an alternate carrier service depending on your order needs. Extra attention is placed on the packaging of your order for shipment to ensure that it arrives to you in excellent condition; however, Kathryn's Kreationz does not guarantee that your order will arrive on time and/or without*damage, due to the Carrier's negligence. Orders will typically arrive within 2-3 business days with Priority Shipping Service and overnight with Express Mail Service. A tracking number will be provided to you via e-mail.

* Note: Shipping insurance is available upon request for any shipment and will be added to the clients shipping bill if requested.

Shipping & Delivery (Blank Stock)

Will be drop shipped via UPS Ground, unless otherwise requested. If you need your order expedited, other services are available via UPS 3 Day Select, 2nd Day or & Next Day. All these orders are shipped directly from Envelopments® warehouse in California.

PRIVACY

Please note that Kathryn's Kreationz values your privacy and does not share or sell information given. See Privacy for more information.

DISCLAIMER

We reserve the right to refuse service for any reason. All products are subject to availability from Envelopments, Inc. Prices subject to change. All orders are subject to verification and payment receipt byKathryn's Kreationz.